Overview
Customer Care ( B2 English & Graduates ) Jobs in Qesm El Sheikh Zaid, Al Jizah, Egypt at Alorica
Title: Customer Care ( B2 English & Graduates )
Company: Alorica
Location: Qesm El Sheikh Zaid, Al Jizah, Egypt
Company Description Alorica is a global customer experience provider focused on creating customers for life by designing interactions that elevate brands. As a full-service CX partner, the company combines proven performance, deep industry expertise, and advanced technology to deliver measurable results. Alorica is known for pioneering new approaches to customer experience, challenging convention, and building strong, long-term client relationships grounded in integrity and authenticity. With 100,000 professionals across 17 countries, serving more than 250 brands in over 75 languages, Alorica offers diverse career opportunities in an international environment. Candidates interested in growth, collaboration, and innovation can explore more opportunities at alorica.com/careers.
Role Description This is a full-time, on-site Customer Care role located in Qesm El Sheikh Zaid. The Customer Care team member will handle inbound and outbound customer interactions, respond to inquiries, resolve issues, and ensure a positive experience for each customer. Daily tasks include providing accurate information about products and services, documenting interactions in the system, and following established procedures to meet performance and quality targets. The role requires communicating in English at a B2 level, maintaining professional and empathetic communication, and actively contributing to customer satisfaction and retention. The successful candidate will collaborate with colleagues and supervisors to continuously improve service quality and support team goals.
Qualifications
- Strong customer service and customer support skills, with a focus on customer satisfaction.
- Clear and professional communication skills in English (B2 level), both spoken and written.
- Analytical skills to understand customer issues, identify root causes, and follow appropriate solutions.
- Ability to manage multiple customer interactions, stay organized, and follow standard operating procedures.
- Previous experience in contact centers, customer care, or service-oriented roles is an advantage.
- Comfort working on-site in a fast-paced environment and collaborating within a diverse team.
- Basic computer literacy and ability to learn new systems and tools quickly.
- High school diploma or equivalent; further education in business, communication, or related fields is beneficial.
