Overview
Customer Care Chat Consultant – Health Care Campaign Jobs in Wynberg, Western Cape, South Africa at Boomerang BPO
Title: Customer Care Chat Consultant – Health Care Campaign
Company: Boomerang BPO
Location: Wynberg, Western Cape, South Africa
Job Description
Are you passionate about helping people and delivering service that truly makes a difference?
We are currently seeking experienced Chat Support Consultants to join our growing medical support team. This role is perfect for customer-focused individuals who can provide reassurance, professionalism, and efficient support in a fast-paced environment aligned to UK operational hours.
You’ll be joining a dynamic and supportive workplace where quality service, teamwork, and growth are highly valued.
Your Role
- Support customers through live chat and digital communication channels
- Deliver professional, empathetic, and solution-driven customer service
- Assist customers with queries while ensuring accuracy and efficiency
- Handle sensitive situations calmly and professionally
- Follow internal procedures and escalate concerns where necessary
- Maintain high service standards and customer satisfaction levels
Requirements
What We’re Looking For
- Matric / Grade 12 essential
- Minimum 3 years’ experience in a contact centre environment
- Strong live chat support experience is essential
- Excellent written communication and typing skills
- Strong interpersonal and problem-solving abilities
- Ability to multitask in a fast-paced environment
- Comfortable working rotational UK shifts between 09:00 and 24:00
Benefits
Why Join Us?
- Be part of a meaningful and rewarding medical support campaign
- Work within a positive and performance-driven culture
- Modern offices based at Wynberg Mews
- Ongoing coaching, support, and career development opportunities
- Join a team that values people, growth, and exceptional customer experiences
- Location: Wynberg Mews
⏰ Rotational UK Hours | 09:00 – 24:00
If customer service excellence is your passion and live chat support is where you shine, we’d love to hear from you.
