Overview
CUSTOMER CARE, CUSTOMER CARE & EXPERIENCE Jobs in Johor Bahru, Johore, Malaysia at KPJ Selangor Specialist Hospital
Title: CUSTOMER CARE, CUSTOMER CARE & EXPERIENCE
Company: KPJ Selangor Specialist Hospital
Location: Johor Bahru, Johore, Malaysia
JOB REQUIREMENT
- Liaison Functions
- Greet and offers assistance to patients / customers who require help
- Keeps confidentiality of patients’ personal and medical history
- Works closely with Consultants & staff (clinical & non-clinical) to ensure smooth coordination and continuous communication to meet patients’ needs
- Report to Head of Service for any malfunction of machine / equipment
- Delivers accurate information and efficient service in answering requests, providing information and resolving issues on services for customers
- Provides prompt personalised service to all inquiries (written, verbal & telephone) and feedback from customers.
- OSH Act & Regulations 1994
- Responsible and accountable to carry out duties as employee stipulated in OSH Act & Regulations 1994
- To take responsibility to carry at work for the safety of yourself and other persons
- To cooperate with your employer or any other person in the discharge of any duty
- To wear or use any protective equipment or clothing provided by the employer
- To comply with any instruction or measure on occupational safety and health.
- Patient Safety Goal
- Ensure compliance of Patient Safety Goals as safety improvement measures as recommended by World Alliance for Patient Safety
- Ensure the policies on Patient and Family’s Rights are addressed at all times.
- Integrated Management System
- Participates actively and encourages compliance to all policies and Procedures of ISO 9001:2015, ISO 14001, OHSAS 18001, ISO 14001:2015, Malaysian Hospital Accreditation Standards and PSG.
- PDPA Act 2010
- To review and adopt internal personal data protection policies and practices to comply with the PDPA Act 2010.
- Participate actively in any other new service that is introduced
- Ensure produce better result and Continual Improvement in delivering service to customers.
- To perform other duties as and when required by the management
- Produce outcome within the expectation of the shareholder and customers.
Qualifications Requirement
- SPM
- Preferably with relevant experience related to nursing and Public Relations
