Overview
Customer Care Executive – For Aline Mart- Job ID: 1488491 Jobs in Dhaka, Bangladesh at Bdjobs.com
Title: Customer Care Executive – For Aline Mart- Job ID: 1488491
Company: Bdjobs.com
Location: Dhaka, Bangladesh
Aline Mart is looking for Customer Care Executive
Job Description / Responsibility
Job Context
AlineMart.com is looking for a smart, energetic, and customer-focused Customer Care Executive to join our growing eCommerce team. The ideal candidate must have strong communication skills in English and experience handling customer support operations professionally. Candidates with prior eCommerce customer service experience will get preference.
Job Responsibilities
- Handle customer queries through phone calls, Facebook page, email, WhatsApp, and live chat
- Resolve customer complaints and ensure proper follow-up
- Process order-related support including confirmation, delivery updates, return, and exchange issues
- Coordinate with internal teams for smooth customer service operations
- Maintain customer satisfaction (CSAT) and response quality
- Prepare daily customer service reports and update CRM/customer records
- Support campaign and promotional customer handling during peak periods
Educational Requirements
- Bachelor/Honors
- Bachelor’s degree from any recognized university.
- Educational qualification may be relaxed for experienced candidates.
Experience Requirements
- 2 to 3 year(s)
- The applicants should have experience in the following business area(s):
- Retail Store
Mandatory Requirements
1.Candidates must have prior working experience in call center operations, preferably with leading telecommunication companies such as Grameenphone, Robi, and banking customer service/call center departments.
2.Must possess strong verbal and written communication skills in English, with the ability to communicate fluently and professionally with clients and customers.
3.Must have excellent typing speed and accuracy, with the ability to handle customer queries and data entry efficiently in a fast-paced environment.
Other Requirements
- Positive attitude and professional behavior
- Good team player
- Fast learner and self-motivated
- Ability to manage customer relationships professionally
Job Location
Dhaka
