Overview
Customer Care Officer (DCC) – Customer Experience Jobs in Singapore, Singapore at Hays
Title: Customer Care Officer (DCC) – Customer Experience
Company: Hays
Location: Singapore, Singapore
Your new company
Client is an electricity distribution company in Singapore seeking to hire a Customer Care Officer
Your new role
- Manage customer's enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction.
- Deliver appropriate solutions and alternatives within stipulated timelines to meet service KPIs.
- Address a wide range of customer issues including high consumption, bill presentation, account opening/termination, and bill adjustments.
- Payment arrangement (dunning block, instalment plan, payment deferment etc.)
- Support other operational tasks and assignments as required to ensure smooth team functioning.
What you'll need to succeed
- Strong customer service skills
- Excellent communication, written and interpersonal skills
What you'll get in return
This is an exciting opportunity to join an MNC. You will be part of a dynamic team and you will be remunerated at market competitive rates.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email [email protected] for a confidential discussion. Referrals are welcome.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.Only Singaporeans and PRs will be considered due to quota limitations.
EA Reg Number: R1660446
EA Licence Number: 07C3924
Company Registration No: 200609504D
