Overview
Customer Care Officer – Insurance (Walk-In) Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at Tap Growth ai
Title: Customer Care Officer – Insurance (Walk-In)
Company: Tap Growth ai
Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Key Responsibilities:
- Handle inbound and outbound calls, live chats, and emails professionally
- Document all interactions accurately in the CRM database
- Resolve customer and distributor issues with timely follow-ups
- Collaborate with internal departments for complex issue resolution
- Escalate challenging cases to the team leader when required
What We Are Looking For:
- Bachelor's degree with knowledge of Life Insurance
- 1–2 years of experience in a Life Insurance contact centre environment
- Proficient in spoken and written English (B2 and above) and Mandarin
- Strong computer skills including CRM systems and Microsoft Office
- Excellent communication, problem-solving, and interpersonal skills
- Ability to thrive in a fast-paced, team-oriented environment
Notes:
Only shortlisted candidates will be contacted and invited for a walk-in interview.
Working Location:
Kuala Lumpur, Malaysia
Consultant In-charge:
Kah Wai | [email protected] | 012 233 3162
