Overview
Customer Care Professional Jobs in Dandenong, Victoria, Australia at Residentia Group
Title: Customer Care Professional
Company: Residentia Group
Location: Dandenong, Victoria, Australia
Company Description
Residentia Group, established in Australia in 2014, specializes in partnering with retailers to develop and offer high-quality appliance product ranges. The company delivers innovative, consumer-focused products like ovens, refrigerators, and air-conditioners, sourced from strategic manufacturing partners across Europe and Asia. With a commitment to customer satisfaction, Residentia emphasizes meaningful relationships with retail partners and aims to provide exceptional service. Having expanded operations to the UK and Hong Kong in 2017, Residentia continues to grow its global presence in the household appliance sector.
Role Description
We’re looking for a customer-focused, solutions-driven Service Representative to join the Residentia Group team.
This is not your standard call centre role — you’ll be at the centre of our aftersales operation, owning customer outcomes, solving problems, and delivering a best-in-class service experience across our appliance brands.
This is a full-time hybrid role for a Customer Care Professional, located in Dandenong, VIC, with two days in office and three from home.
What we are looking for
- Strong customer service experience (appliances, retail, or technical preferred)
- Confident communicator with problem-solving mindset
- Experience with CRM systems (Zendesk highly regarded)
- A team player who thrives in a fast-paced environment
Why Join Us
- Work with leading appliance brands across retail & commercial
- Be part of a high-performing, customer-obsessed team
- Opportunity to grow within a business focused on continuous improvement
