Overview
Customer Care Professional Jobs in Sofia, Sofia City, Bulgaria at Playtech Managed Services
Title: Customer Care Professional
Company: Playtech Managed Services
Location: Sofia, Sofia City, Bulgaria
Company Description Playtech Managed Services provides customer support and risk management services to clients of leading gaming platforms across the globe. With over 470 employees, the company offers a friendly, respectful, and supportive work environment. Its customer support teams are made up of experienced industry professionals who deliver fast, high-quality assistance throughout the entire gaming journey. The company places operators and their players at the center of its services, ensuring every query and issue is addressed appropriately. A rapidly growing team of Risk, Finance, KYC, and Compliance specialists uses advanced fraud prevention and dependable payment processing systems to safeguard client businesses and deliver a seamless experience.
Role Description This is a full-time, on-site Customer Care Professional role based in Sofia. The Customer Care Professional will handle incoming customer inquiries via multiple channels, providing clear, accurate, and timely information about gaming platform features, policies, and procedures. Day-to-day tasks include resolving issues, escalating complex cases when needed, documenting interactions in internal systems, and following established workflows and guidelines. The role involves monitoring customer accounts for potential problems, supporting risk and compliance procedures, and collaborating with colleagues to ensure consistent and high-quality service. The successful candidate will contribute to maintaining high customer satisfaction levels and a positive brand image for Playtech Managed Services and its clients.
Qualifications
- Strong customer-facing skills, including Customer Service and Customer Support, with a focus on resolving inquiries and issues effectively.
- Ability to maintain high Customer Satisfaction through patience, empathy, and a solution-oriented approach.
- Solid Communication skills, both written and verbal, with the ability to explain complex information clearly.
- Good Analytical Skills to understand customer problems, identify patterns, and follow procedures aligned with risk and compliance standards.
- Previous experience in customer care, contact centers, or service-oriented roles is advantageous.
- Comfort working in a fast-paced, shift-based environment, including evenings, weekends, or holidays as required.
- Proficiency with common office software and customer support tools; experience in online gaming or fintech is a plus.
- Fluency in English; additional languages are an asset.
