Overview
Customer Care Representative Jobs in Parsippany, NJ at Randstad USA
Title: Customer Care Representative
Company: Randstad USA
Location: Parsippany, NJ
Customer Care Representative
Pay Rate: 27.00 per hour
Hybrid – Parsippany, NJ – one day at home a week
First 6 weeks on site for training – 8-5
6 month contract to start through Randstad
Day Shift Monday – Friday
This exciting opportunity is part of our dedicated Commercial Customer Care team. This position is based in our Parsippany, NJ corporate headquarters which currently operates on a hybrid in-office schedule. Though employees are welcome to work in our office on Friday, this position must be performed in-office on Monday through Thursday, with the option to work remotely from the employee's home office on Friday.
Summary
The Account Specialist provides the highest level of account management to internal and external GAF customers with respect to all aspects of the Commercial order process including order placement, order management, Jobsite planning, customer and plant follow-up. Maintain solid interdepartmental and customer relationships by addressing questions and concerns with efficiency, accuracy, and professionalism.
Specific responsibilities include, but are not limited to:
● Point of contact for assigned commercial business accounts in regards to managing all aspects of the order management process. This includes, but is not limited to:
● Gathers and analyze data in order to process orders and maintain/update existing orders in a timely manner to meet and exceed customer expectations
● Provide real-time status information regarding orders to internal and external customers
● Managing a high volume of communication via emails and calls from customers as well as other departments quickly and accurately
● Ensuring orders are error-free
● Communicating product or procedure changes to the applicable party
● Communicate alternative choices to customers and sales personnel when the product is unavailable. Provide supporting information by educating customers on products or alternative choices.
● Develop and present internal and external departments with order information and reports as necessary or upon request.
● Liaison between Customer, Sales, Supply Chain and Plants to ensure all customer/product issues are addressed in a timely manner
● Follow through to ensure customer satisfaction, including but is not limited to, making outbound calls and sending emails with regards to the following:
● Scheduled ship date changes
● Delayed shipments
● Customer pick-ups
● Jobsite order follow up
● Provide alternate product options to customers to improve scheduled ship date
● Maintain training on all products and processes; attend training sessions as required.
● Maintain proper customer contact information including email, fax, phone, and contact name, as well as all special delivery instructions, receiving capacity, or product restrictions in the master memo.
● Process all Returned Material Requests (RMA’s) according to policy; communicate with all necessary individuals to assure timely pick up of material.
● Assist with special projects as needed and perform overtime as needed.
● Actively participate in the Customer Care Alternative Workplace and Laptop Programs to ensure business continuity at all times.
Under This Roof, We Require
● Bachelor’s Degree preferred
● Minimum of 3 years related Customer Service experience
● Inbound/Outbound phone experience
● Order Entry experience
Under This Roof, We Also Value
● Excellent verbal and written communication skills
● Excellent listening skills with an ability to fully understand the complexity of a problem and the ability to offer good solutions by providing a high level of customer satisfaction
● Advanced ability to multitask
● The ability to work effectively with a team, develop workflows and processes to help improve performance is an essential requirement.
● Ability to manage and organize information from various channels such as phone, email, and EDI
● Excellent organizational skills and attention to detail
● Advanced problem solving and creating thinking skills
● Advanced time management skills
● Advanced follow-through skills
● Advanced telephone techniques
● Advanced ability to navigate a computer system
● Intermediate level proficiency in MS Office and Google Suites
● Intermediate math skills – The ability to convert one unit of measure utilizing a conversion chart
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"Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days."
