Overview
Customer Care Representative – Claims Jobs in Toronto, Canada at Intact
Showcase your customer service skills at Intact in our Claims Department. As a Customer Service Representative, you’ll handle inquiries and provide prompt resolutions in a call centre.
We are seeking a highly motivated individual for a Customer Service Representative role, crucial for ensuring top-notch service delivery. Your responsibilities will involve managing inbound calls, documenting conversations succinctly, and navigating customer needs with expertise and empathy.
Key Responsibilities:
• Respond to claims inquiries and new calls promptly
• Document action steps and conversations clearly
• Address challenging customer inquiries with clarity
• Achieve daily call metrics while maintaining service quality
• Adapt to various tasks and priorities as needed
Requirements:
• Customer service or sales experience is an asset
• Relevant insurance experience is a plus
• Excellent communication and listening skills
• Resilient and resourceful in problem-solving
• Must be eligible to work in Canada
Elevate customer service quality with your organizational skills and dedication at Intact.
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Title: Customer Care Representative – Claims
Company: Intact
Location: Toronto, Canada
Category: