Overview
Customer Care Specialist Jobs in Riyadh, Saudi Arabia at manafa | منافع
Title: Customer Care Specialist
Company: manafa | منافع
Location: Riyadh, Saudi Arabia
About us
Manafa is a leading financial technology (Fintech) platform, specifically focused on financing and investment. As one of the first platforms in Saudi Arabia, Manafa offers investors a diverse range of short-term investment opportunities and provides various financing solutions for SMEs.
Job Summary:
The role holder will be responsible for undertaking customer success/support, account management roles, to improve Manafa’s CS backend operations..
Key Responsibilities:
- Handle inbound and outbound customer inquiries across various channels (SAMA care, phone, email, live chat, and social media) with a focus on creating efficient and smooth interactions.
- Provide customer service to clients promptly and accurately.
- Maintain good relationships with clients for growth of client loyalty and engagement.
- Work with team members to achieve overall CS performance standard.
- Understand client's needs and provide full support to them.
- Maintain the standards for regulatory requirements in developing CS system and appropriately manage official customer complaints to regulators.
- Follow up and resolve client complaint.
Knowledge / Skills:
- Good verbal and written communication skills.
- Extremely detail – oriented with ability to successfully multi-task and prioritize work.
- Confidence, self-awareness and a desire to improve your skills.
Experience:
- Graduate with 0-1 years of experience in the Financial or Technology industry.
Location: Riyadh, Saudi Arabia.
