Overview
Customer Care Specialist in Insurance Jobs in Richmond Hill, Canada at My Insurance Broker
Join My Insurance Broker in Thornhill, Ontario as a full-time Customer Care Specialist delivering high-quality support in the insurance sector. Focus on managing calls, processing policy changes, and providing coverage reviews.
This role is perfect for individuals equipped with a college diploma and 1-3 years of experience in a general brokerage. As a key member of our dedicated team, you will ensure compliance with all service standards while providing exceptional customer service, enabling clients to make informed decisions about their coverage.
Key Responsibilities:
• Handle client inquiries related to Home and Auto insurance
• Process endorsements and policy changes per client needs
• Conduct thorough policy reviews for coverage gaps
• Up-sell appropriate products during client interactions
• Maintain up-to-date records and documentation in EPIC
Requirements:
• College Diploma or equivalent experience is necessary
• 1-3 years of broker experience preferred
• Previous Call Centre exposure is advantageous
• Experience with Broker Management Systems like EPIC
• Strong MS Office skills, particularly in Word and Excel
Bring your customer service skills and insurance knowledge to My Insurance Broker’s thriving team.
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Title: Customer Care Specialist in Insurance
Company: My Insurance Broker
Location: Richmond Hill, Canada
Category: