Overview
Customer Care & Up-selling Specialist Jobs in Alexandria, Egypt at CliniSoft
Title: Customer Care & Up-selling Specialist
Company: CliniSoft
Location: Alexandria, Egypt
Company Description
CliniSoft specializes in creating powerful, user-friendly medical and clinical software applications paired with cutting-edge hardware technology. Dedicated to enhancing healthcare systems, the company ensures seamless integration and efficiency for its clients. By focusing on innovation and reliability, CliniSoft empowers medical professionals with tools to optimize their workflows. The company is committed to driving positive outcomes in the healthcare industry through technology-driven solutions.
📍 Location: Smouha, Alexandria, Egypt (On-site)
Location Requirement: Applicants must currently reside in Alexandria, Egypt.
🕒 Employment Type: Full-time (Saturday to Thursday From 10 AM – 6 PM)
At CliniSoft, we're looking for a customer-focused professional who is passionate about delivering exceptional customer experiences while identifying opportunities to add value through up-selling.
If you have strong communication skills, enjoy building relationships with customers, and thrive in a target-driven environment, we'd love to hear from you!
Key Responsibilities
- Provide outstanding customer care and support through multiple communication channels.
- Handle customer inquiries, complaints, and follow up until resolution.
- Build strong relationships with existing customers to ensure satisfaction and retention.
- Identify customer needs and recommend suitable products or services through up-selling opportunities.
- Guide customers in using CliniSoft's healthcare software solutions.
- Collaborate with internal teams to ensure an excellent customer experience.
- Maintain accurate customer records and follow-up activities.
Requirements
- Bachelor's degree.
- 1–2 years of experience in Customer Care, Customer Support, or Customer Service.
- Previous experience or strong interest in Sales and Up-selling is highly preferred.
- Excellent communication, negotiation, and interpersonal skills.
- Strong problem-solving abilities with a customer-first mindset.
- Quick learner with the ability to understand and explain software solutions.
- Patient, adaptable, and able to work under pressure while achieving targets.
What We Offer
- Fixed salary based on experience and qualifications.
- Attractive commission and incentive scheme.
- Social insurance from day one.
- Career growth and development opportunities.
- A collaborative and supportive work environment.
- The opportunity to join one of Egypt's leading Healthcare Software companies.
