Overview
Customer Center Operator Facilities Services Jobs in Toronto, Canada at randstad canada
Position: Customer Center Operator for Facilities Services
Become a Facilities Services Customer Center Operator in Toronto, ON, providing essential 24/7 support and customer service. Help manage building operations by efficiently handling service requests and ensuring client satisfaction.
This role involves front-line customer support at the Dispatch Centre, which is critical for processing facilities requests. You will handle communication through phone, email, and web, and dispatch work orders to ensure timely responses to client needs. Effective troubleshooting and coordination with various stakeholders are key aspects of the job.
Key Responsibilities:
• Handle inbound service requests via multiple communication channels
• Create and dispatch work orders to service providers promptly
• Assess and assign priority levels for service requests
• Troubleshoot issues and communicate effectively with stakeholders
• Provide excellent customer service while maintaining confidentiality
Requirements:
• High school diploma plus a technical business course
• Minimum one year experience in facilities service
• Proficient in English with strong communication skills
• Customer service focused with proven skills
• Typing and navigating computerized systems efficiently
Support building operations and enhance client satisfaction as a key member of the Dispatch Centre team in Toronto.
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Title: Customer Center Operator Facilities Services
Company: randstad canada
Location: Toronto, Canada
Category: