Overview
Customer Collaboration specialist Jobs in Athens, Attiki, Greece at Mars
Title: Customer Collaboration specialist
Company: Mars
Location: Athens, Attiki, Greece
About Mars, Incorporated
Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $45 billion in sales, the company is a global business that produces some of the world’s best-loved brands: PEDIGREE®, WHISKAS®, M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, ROYAL CANIN®, EXTRA®, ORBIT®, 5™, SKITTLES®, BEN’S ORIGINAL®. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.
Job Purpose
Are you at the beginning of your career, passionate about Supply Chain and/or Sales, and eager to make a tangible impact? This is the perfect opportunity for you to join a leading multinational company and support a key project aimed at boosting efficiency, improving service levels, and strengthening our customer partnerships.
What will be your key responsibilities?
You will support a strategic project across Customer Service, Logistics, and Sales designed to revolutionize our customer collaboration processes. Focusing on order management, optimization, and claims, you will be key in understanding current gaps, driving resolutions, and establishing new, mutually beneficial ways of working with our customers.
Your main tasks will include
- Resolving inefficiencies in the order-to-cash process, by improving information quality and driving digitalization
- Analyzing data to identify optimization opportunities (e.g. route-to-market and ordering profile) to ensure smoother operations
- Managing end-to-end claims process, from understanding the issues, through retrieving or creating documents, to successfully reconciliate with customers
What are we looking for:
- Education: University degree (or graduating) in Economics, Engineering, Supply Chain Management, or a related business field
- Languages: Greek native language and fluency in English
- Mindset: Results-oriented and customer-focused approach
- Aptitude: Digital and learning agility with processes and systems
- Capabilities: Analytical expertise to interpret data and provide valuable insights
- Execution: Detail-orientation and planning skills to handle operational tasks effectively
Please be advised that this is a temporary position with a 6-month contract.
