Overview
Customer Contact Centre Representative Jobs in Floriana, Malta at Mapfre
Title: Customer Contact Centre Representative
Company: Mapfre
Location: Floriana, Malta
About the Company
Middlesea Assist Ltd in Malta is looking to recruit a Customer Contact Centre Representative to join its Insurance Support team. The main responsibilities of the role include handling customer enquiries and concerns, providing RFQs and concluding sales when applicable and providing product and claim information and solutions to our client’s insurance queries.
Whilst an insurance qualification or experience is an asset, Middlesea Assist provides full on the job training together with a buddy system to ensure the ideal learning environment is provided for the candidate without jeopardizing the level of service given to all its customers.
About the Role
The Customer Contact Centre Representative will be responsible for providing first-line insurance customer support and handling various customer interactions.
Responsibilities
- Provide first-line insurance customer support
- Handling of incoming calls, chats and emails in the most professional and efficient way in line with the company’s standards
- Working closely with other internal departments in resolving customer queries
- Issuing and sending client documentation
Qualifications
- Fluency in written and spoken Maltese and English
- Minimum of secondary level of education
- Be computer literate and familiar with Microsoft Office application
Required Skills
- Must be outgoing and have a positive attitude together with the ability to relate well with our customers
- Be an excellent team player and work well under pressure
- Portray problem-solving skills and a strong customer-oriented attitude
- Telephone etiquette, communication and organizational skills
Preferred Skills
- Experience in the following sectors is considered an asset: Insurance, Contact Centre, or Customer Care
Pay range and compensation package
- Benefits upon employment include:
- Paid breaks and comfort breaks
- Towing and Home Assistance benefit
- Discounted insurance products
- On-the-job training throughout your career
- Birthday Leave
After successful completion of the probation period of six months candidate will be entitled to:
- One to Two days hybrid working
- Production bonus
- Health Insurance (Group Health Insurance Plan)
- Sponsorships for professional qualifications and training
After one year of employment:
- Variable salary
