Overview
Customer Experience Associate – 401004 Jobs in Clearwater, FL at Atrium
Title: Customer Experience Associate – 401004
Company: Atrium
Location: Clearwater, FL
Client Overview
Our client is a dynamic organization focused on delivering exceptional customer service and innovative solutions, and they are currently looking to add a Customer Experience Associate to their team. The company values diversity and fosters an inclusive environment. Employees are encouraged to grow professionally and contribute to a collaborative culture.
Salary/Hourly Rate
$22/hr
Position Overview
The Customer Experience Associate interacts with customers to provide information about products and services, resolve complaints, and ensure a positive experience. The role involves handling inquiries, processing orders, and maintaining accurate records.
Responsibilities Of The Customer Experience Associate
- Provide information about products and services via phone, email, or in person.
- Enter orders, cancel accounts, and obtain complaint details.
- Keep records of customer interactions and actions taken.
- Check and resolve customer problems.
- Contact customers regarding inquiries or claim results.
- Determine charges, collect payments, and arrange billing.
- Complete contract forms and prepare change of address records.
- Refer unresolved grievances to designated departments.
- Resolve service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
Required Experience/Skills For The Customer Experience Associate
- Strong communication and interpersonal skills.
- Ability to handle repetitive tasks and sit for extended periods.
- Experience in customer service or related field (6 months to 1 year is preferred).
- Proficiency with computers and data entry.
- Ability to resolve conflicts and negotiate solutions.
- Organizational and prioritization skills.
- Attention to detail and accuracy in record-keeping.
Preferred Experience/Skills For The Customer Experience Associate
- Experience with contract documentation and regulatory compliance.
- Familiarity with billing and payment processes.
- Ability to recommend process improvements.
- Experience working in a fast-paced environment.
- Multilingual abilities are a plus.
Education Requirements
- High school diploma is required.
- Associate's degree is preferred.
Benefits
- Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
