Overview
Customer Experience Associate Jobs in Portland, OR at ChatGPT Jobs
Title: Customer Experience Associate
Company: ChatGPT Jobs
Location: Portland, OR
Job Description
Job Title: Customer Support & Onboarding Coordinator
Location: Portland, OR
- On-site, Remote
Visa Sponsorship: Not available. Must be authorized to work in the US without current or future sponsorship.
About Prophetic
Real estate development is a multi-billion-dollar industry relying on fragmented data, manual processes, and gut instinct. Prophetic builds the AI-native platform enabling homebuilders, developers, and investors to find, analyze, and act on land opportunities in a single system, processing billions of data points across all 50 states. We are the market leader, customers love our product, and we're scaling fast.
About The Role
Hands-on, detail-driven role (not a ticket queue). Own onboarding logistics, first-line support, and systems work so Account Managers focus on relationships and expansion. Serve regional land brokers to publicly traded national homebuilders making million-dollar acquisition decisions. High-growth entry point to Account Management, Customer Success, or operations leadership.
What You'll Do
- Configure new customer accounts, set up user access, distribute credentials ahead of onboarding
- Coordinate onboarding scheduling across sales, account management, and customer
- First-line support via Intercom, email, and Slack—resolve, escalate, track to resolution
- Triage and manage incoming support tickets with urgency
- Maintain customer-facing knowledge base articles as product evolves
- Create short guides, walkthroughs, FAQs based on common support patterns
- Assist Account Managers with data exports, usage reports, QBR prep materials
- Support sales-to-AM handoff: ensure smooth flow from closed-won to active account
- Track account health signals (login activity, feature usage, support volume); flag risks early
- Coordinate with Data and Product teams on customer-requested map layers and enhancements
- Keep HubSpot, Intercom, and Notion clean with customer data and interaction history
- Leverage AI tooling daily for support workflows, documentation, internal processes
What You Need
- 1–3 years in customer support, success, account coordination, or client-facing role
- Strong organizational skills—don't let things fall through cracks; pride in clean handoffs
- Clear, empathetic communication—explain features and troubleshoot with non-technical users
- Comfort learning new software quickly (HubSpot, Intercom, Notion, Slack + our platform)
- Proactive mindset—notice patterns in support tickets, suggest fixes before they snowball
- Strong written communication—process docs, KB articles, email, chat feel natural
- Self-starter who thrives in ambiguity and manages multiple priorities simultaneously
- Comfort with AI tooling as part of daily workflow
Nice to Have
- Experience with Intercom, HubSpot, or similar CRM/support platforms
- Familiarity with GIS, mapping tools, or real estate technology
- Experience at early-stage startup (Seed to Series B)
- Background in real estate, construction, land development, or proptech
- Experience supporting enterprise or B2B SaaS customers
Why Prophetic
- Wide expertise, sharp, low ego, genuinely fun team
- Real ownership and impact from day one—customers make million-dollar decisions
- AI-native product and workflows across all teams
- Founder-led transparency on financials, strategy, hard calls
- High growth, high demand—product works, customers love it
- Flexibility: remote, hybrid, or in-office in Portland, OR headquarters
- Self-starters thrive; if you need direction every morning, this isn't the place
Benefits (US-based Full-time Employees)
- 100% medical, dental & vision insurance (you); 30% coverage for dependents
- Competitive salary and meaningful early-stage equity
- Unlimited PTO
- Remote/hybrid flexibility
- Office equipment stipend
- In-office perks: snacks, drinks, coffee, ping-pong, Olive the office Doberman
- Budget for intra-office travel
- 2–3 annual in-person team meetups
EEO: Prophetic Software is an equal opportunity employer. We make employment decisions without regard to race, color, religion, sex, gender identity/expression, sexual orientation, national origin, age, disability, genetic information, veteran/military status, marital status, or other protected characteristics. Reasonable accommodations available upon request for qualified individuals with disabilities.
