Overview
Customer Experience Associate Jobs in Bengaluru, Karnataka, India at Mentorpal.ai Tech Hiring
Title: Customer Experience Associate
Company: Mentorpal.ai Tech Hiring
Location: Bengaluru, Karnataka, India
- Experience- Fresher-1yr
- Role Overview
- We are looking for a Customer Experience Associate who will be at the forefront of delivering exceptional support and insights to our users.
- This role goes beyond traditional support—you will actively engage with customers, identify friction points, and work cross-functionally with product, tech, and operations teams to improve the overall user experience.
- Key Responsibilities
- Customer Interaction & Support
- ● Handle customer queries across chat, tickets, and calls in a timely and professional manner
- ● Deliver high-quality, empathetic support with a strong focus on resolution and satisfaction
- ● Own customer issues end-to-end and ensure closure within defined SLAs Customer Insights & Feedback
- ● Conduct user research through conversations, feedback loops, and structured outreach
- ● Identify recurring issues, behavioral patterns, and pain points in the customer journey
- ● Translate customer feedback into actionable insights.
- Cross-functional Collaboration
- ● Work closely with Product and Tech teams to drive faster resolution of bugs and issues
- ● Collaborate with Operations, Compliance, and other teams to ensure seamless customer experience
- ● Proactively escalate critical issues and follow through to closure Process Improvement
- ● Suggest and implement improvements in workflows, SOPs, and support processes
- ● Contribute to building knowledge bases, FAQs, and internal documentation
- ● Continuously look for ways to enhance efficiency and customer satisfaction Required Qualifications
- ● Minimum: Graduate (any discipline)
- ● Strong written and verbal communication skills
- ● Ability to handle customer conversations with empathy and clarity
- ● Problem-solving mindset with attention to detail
- Preferred Qualifications
- ● Prior experience in fintech or financial services will be preferred
- ● Exposure to handling global/NRI customers is a plus
- ● Familiarity with CRM tools, ticketing systems, and support analytics
- ● Experience working in fast-paced startup environments What We’re Looking For
- ● Customer-first mindset with a strong sense of ownership
- ● Ability to think beyond support and contribute to product improvements
- ● Strong collaboration skills across teams
- ● Comfort with ambiguity and evolving processes
- ● Flexibility to work in different shifts & not be limited to
