Overview
Customer Experience Associate I Jobs in United States at RemoteHunter
Title: Customer Experience Associate I
Company: RemoteHunter
Location: United States
1. About Our Client:
The organization operates in the technical customer service industry, addressing the challenge of supporting customers with issues related to relational databases, SSL, and servers. It provides remote technical assistance, ensuring customers receive timely and effective solutions. The program emphasizes thorough training and a supportive work culture to maintain service quality and employee development.
2. About the Opportunity:
The Customer Experience Associate I serves as the first point of contact for customers, addressing their account questions and technical concerns. This role is crucial in delivering exceptional customer service by resolving issues related to SSL, servers, and relational databases. The position directly impacts customer satisfaction and contributes to maintaining accurate customer profiles.
3. Responsibilities:
• Identify customer needs and resolve issues related to SSL, servers, and relational databases
• Perform routine call center tasks related to business products and services
• Use provided tools to guide customer interactions
• Communicate important information with empathy and clarity
• Update customer profiles and accounts with gathered information
• Apply computer knowledge to support customers effectively
4. Requirements:
• High school diploma or equivalent
• Ability to pass a criminal background check
• Legal authorization to work permanently in the United States without visa sponsorship
• Minimum 6 months of customer service experience
• Typing speed of 30 WPM or higher
• Knowledge of desktop and portable devices
• Familiarity with relational databases, SSL, and/or servers
• Wired internet connection meeting speed and ping requirements (Download 10 Mbps+, Upload 3 Mbps+, Ping < 175 ms)
• Secured workspace with a door separating it from the rest of the home
5. Pay Range and Compensation Package:
• Starting pay is $17.31 per hour, full time, weekdays 11 am to 8 pm EST
• This position may be eligible for bonuses or incentives based on business needs.
• Actual salary may vary depending on location, experience, and performance.
6. Benefits & Perks:
• Paid training from day one
• Career growth opportunities
• Full benefits package including health insurance, voluntary dental and vision programs, life and disability insurance, retirement savings plan, paid holidays, and paid time off
• Weekends and holidays typically off
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
