Overview
Customer Experience Lead Jobs in Calgary, Canada at Scotiabank
Elevate customer service excellence with Scotiabank as a Customer Experience Lead in Calgary, Alberta. You’ll lead Retail Service teams and foster strong customer relationships while managing escalations.
Scotiabank seeks an enthusiastic leader to oversee Customer Experience Associates and promote core values. You will identify ways to enhance the branch’s customer experience and act as Officer in Charge during emergencies. Your expertise in customer service and team leadership will drive success across the branch.
Key Responsibilities:
• Lead and manage a team of Customer Experience Associates
• Build and maintain strong customer relationships
• Manage emergencies and customer escalations as Officer in Charge
• Enhance customer experience through identification of opportunities
• Assist in the implementation of new policies and procedures
Requirements:
• Proven leadership skills in team management
• Strong customer service orientation
• Prior experience in banking is a strong asset
• Excellent communication and technical skills
• Availability for a flexible work schedule
Drive success in customer service and teamwork as part of Scotiabank’s dynamic Calgary branch.
#J-18808-Ljbffr
Title: Customer Experience Lead
Company: Scotiabank
Location: Calgary, Canada
Category: