Overview
Customer Experience Manager, McKeown Ave Jobs in North Bay, Canada at Canadian Tire Corporation
What you’ll do
- Partner with SGM to hire and build a strong and diverse team.
- Assist in scheduling and workload planning for efficient operations.
- Take ownership of loyalty programs and coach and train team members on these programs.
- Run the Manager on Duty program to enhance the customer experience on the sales floor.
- Create a positive culture where associates are recognized for exceptional service.
- Lead from the floor and actively build, manage, and develop team members.
- Ensure consistent delivery of outstanding customer experiences aligned with the company’s mission and values.
- Identify areas for improvement in customer experience and implement appropriate strategies.
- Analyze customer feedback and implement improvements based on insights gathered.
- Collaborate with other departments to ensure a seamless customer experience across all touchpoints.
- Handle customer escalations and resolve issues or complaints promptly and effectively.
- Connect customers with products and services to meet their needs.
What you bring
- Strong leadership abilities to guide and inspire team members.
- Excellent communication skills to effectively communicate with team members, customers, and stakeholders.
- Strong problem‑solving ability to handle challenging situations.
- Strong interpersonal skills to build positive relationships with team members and customers.
- Customer‑centric mindset with a deep understanding of customer needs and preferences.
- Ability to develop and mentor team members to foster a high‑performing and motivated team.
- Results‑oriented with a focus on achieving key metrics such as overall sales, training saturation, inventory accuracy, staff turnover, and net promoter score.
- Technical proficiency to support teams and drive efficiency.
- Adaptability to thrive in a fast‑paced environment.
- Decision‑making agility to make effective decisions.
- Collaborative mindset to work effectively with others.
- Future‑focused with a desire to continually develop and improve.
Benefits
- Comprehensive benefits and retirement programs
- Performance incentives
- Other perks to support your well‑being
- Career growth opportunities and product discounts
Our typical hiring range is between $42,000 and $52,500. Salary decisions are also dependent on other factors such as your experience, job‑related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role‑specific requirements.
Accommodations
Nous tenons fermement à notre valeur fondamentale d’inclusion. Nous accueillons et encourageons les candidats issus de groupes en quête d’équité, comme les personnes racisées, les Autochtones, les membres de la communauté 2
SLGBTQIA+, les femmes, les personnes handicapées et autres. Si vous avez besoin d’accommodements pour postuler à ce poste ou lors de l’entrevue, veuillez‑nous le faire savoir lorsque vous nous contacterez, et nous travaillerons avec vous pour répondre à vos besoins.
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Title: Customer Experience Manager, McKeown Ave
Company: Canadian Tire Corporation
Location: North Bay, Canada
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