Overview
Customer Experience Rep – VIP Meet & Greet Coordinator Jobs in Philippines at Welcome Wings
Title: Customer Experience Rep – VIP Meet & Greet Coordinator
Company: Welcome Wings
Location: Philippines
Important: For your application to be considered, you must complete a Loom video with your application. Details are at the bottom of this description. Apply here: https://ww-jobs.replit.app/jobs/cx/apply
About Welcome Wings
- Welcome Wings is a premium airport concierge division, specializing in VIP meet-and-greet services at global airports. We orchestrate seamless transit experiences for high-profile clients—managing everything from tarmac pickups to expedited immigration and baggage handling. Our team is built to deliver efficiency, discretion, and exceptional service.
Role Overview
- The Welcome Wings Concierge Coordinator is responsible for managing and confirming airport concierge bookings worldwide. In addition to overseeing day-of logistics, you’ll assist with administrative and operational tasks using Monday and other internal systems to support broader team workflows.
- This position blends real-time logistics, service execution, and internal coordination. You’ll be embedded in an international team working across time zones, with tools like Monday, Google Sheets, shared inboxes, and custom software.
- This role requires excellent judgment, agility, and communication skills under pressure—whether handling a disrupted VIP arrival or managing service escalations without sacrificing quality.
Core Responsibilities
- Coordinate VIP airport services for arrivals, departures, and transit connections
- Confirm and communicate bookings with global suppliers and local airport greeters
- Track flight updates and proactively handle disruptions or changes
- Draft service confirmations and supplier instructions with extreme attention to detail
- Use custom software to manage workflow queues, flag service issues, and maintain clear status tracking
- Assist with internal team projects during development periods or low-volume windows (e.g. supplier audits, rate card updates, service spec reviews)
- Maintain service logs, client data, and CRM records in real time
- Be a flexible team player—able to jump in where needed when priorities shift. This may mean working on other projects for FlySmoother (WelcomeWing’s parent company)
- Participate in shift-based global coverage
Skills & Requirements
- Background in luxury travel, hospitality, or travel operations strongly preferred
- Experience using platforms like Monday, Google Sheets, and shared inbox tools (e.g. Front or Gmail)
- Strong writing skills—able to quickly generate polished client- and vendor-facing emails
- Excellent time management and ability to juggle competing deadlines
- Calm and responsive under pressure, especially during high-stakes or last-minute changes
- Willingness to take on miscellaneous support tasks during non-peak hours
Bonus
- Familiarity luxury markets (transfers and VIP meet & greets)
Compensation
- Starting range: $1,400/month
To Apply: Please submit a short Loom video (2–3 minutes max) introducing yourself and answering the five prompts listed here. Clear spoken English and professionalism are required.
https://ww-jobs.replit.app/jobs/cx/apply
Video Prompts (2–3 minutes total):
- Introduce yourself – your name, location, and a quick summary of your background.
- Describe any relevant experience in luxury travel, hospitality, logistics, or real-time operations.
- Explain how you stay calm under pressure and manage competing or urgent priorities.
- Share examples of tools you’ve used – such as Monday, Gmail/Front, Google Sheets, or similar.
- Tell us why you’re interested in this role and what makes you a strong fit for Welcome Wings.
