Overview
Customer Experience Specialist Jobs in Lahore, Punjab, Pakistan at Inteliqo
Title: Customer Experience Specialist
Company: Inteliqo
Location: Lahore, Punjab, Pakistan
About the Company
We are seeking an experienced, motivated and customer-focused Senior Customer Experience Specialist to join our dynamic team. The ideal candidate will be responsible for delivering exceptional service to our customers, addressing inquiries, resolving issues, and promoting a positive brand image. Your primary goal will be to ensure a seamless customer experience and contribute to customer satisfaction and loyalty.
About the Role
The Customer Experience Specialist will play a crucial role in ensuring customer satisfaction through effective communication and problem-solving skills.
Responsibilities
- Identify and assess customers' needs to achieve satisfaction.
- Provide accurate, valid, and complete information to customers using appropriate methods and tools.
- Handle customer complaints and provide effective solutions or alternatives within the stipulated time frame.
- Maintain in-depth knowledge of our products and services to answer customer questions and promote additional features or offers.
- Document interactions and maintain accurate records in the customer service database.
- Collaborate with other departments to stay informed about product updates, promotions, and other relevant information.
- Gather feedback from customers and share insights with the management team to improve service quality.
- Participate in training and development programs to enhance customer service skills and product knowledge.
- Meet or exceed individual and team performance targets and KPIs.
Qualifications
- High school diploma or equivalent; a degree in a relevant field is a plus.
- Proven experience in a customer service role or similar position.
- Strong communication skills, both verbal and written.
- Excellent problem-solving abilities and an aptitude for handling difficult situations calmly.
- Proficiency in using customer service software and CRMS
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- A friendly and positive attitude with a passion for helping others.
- Flexibility to work varying shifts, including evenings and weekends, as needed.
- At least 3+ year of experience working in the international campaigns.
Required Skills
- Strong communication skills
- Problem-solving abilities
- Proficiency in customer service software
- Ability to multitask and manage time effectively
Preferred Skills
- Experience in a customer service/success/support role
- Knowledge of CRMs
Work hours
EST timings (Night) (On-site)
Equal Opportunity Statement
We are committed to diversity and inclusiveness in our hiring practices.
How to Apply
If you are enthusiastic about providing excellent customer service and thrive in a fast-paced environment, we would love to hear from you! Please submit your resume.
