Overview
Customer Experience Specialist Jobs in San Diego, CA at Robert Half
Title: Customer Experience Specialist
Company: Robert Half
Location: San Diego, CA
We are looking for a Customer Experience Specialist to join a mission-driven non-profit organization serving a local community. This contract opportunity with permanent potential is ideal for someone who brings empathy, strong attention to detail, and strong communication skills to every client interaction. In this role, you will support individuals seeking guidance, connect them with appropriate services, and help ensure each interaction is handled accurately and respectfully. The position offers the chance to contribute to meaningful community impact while building experience in a collaborative, service-focused environment.
Responsibilities:
• Handle incoming calls and messages from individuals seeking support, information, or service referrals, and provide clear, compassionate assistance based on their needs.
• Record client conversations, service requests, and outcomes in online systems with a high level of accuracy and timeliness.
• Stay informed about organizational programs, community resources, and eligibility guidelines in order to direct clients appropriately.
• Work closely with colleagues and partner teams to resolve concerns and ensure clients receive coordinated support.
• Deliver attentive, courteous service across phone and digital communication channels while maintaining confidentiality and respect.
• Use call center and customer management platforms to track activity, manage case details, and support efficient follow-up.
• Assist with questions related to benefits, billing, or general program information by identifying the best available solution or escalation path.
• At least 1 year of experience in a call center, customer support, or high-volume client service environment.
• Additional education beyond high school or an associate degree is preferred; equivalent practical experience will also be considered.
• Strong verbal and written communication skills with the ability to interact effectively with diverse populations.
• Proficiency with web-based applications, CRM systems, chat tools, and Microsoft Office programs including Word, Excel, and PowerPoint.
• Experience handling inbound calls, documenting interactions, and navigating multiple computer systems at the same time.
• Background in non-profit services, public health, social work, psychology, sociology, criminology, or a related field is preferred.
• Bilingual fluency in Spanish and English is strongly preferred.
• Familiarity with platforms or tools such as Avaya CMS, Epic software, billing or benefits functions, or similar service-related systems is a plus.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.
