Overview
Customer Experience Specialist Jobs in Florida, United States at AllSTEM Connections
Title: Customer Experience Specialist
Company: AllSTEM Connections
Location: Florida, United States
Customer Experience Associate – Remote (EST)
Duration: 6+ Months
Schedule: 10:30 AM – 7:00 PM EST
Job Overview:
We are seeking a Customer Experience Associate to support customer engagement, feedback collection, and sales support activities across CertainTeed businesses. This role involves handling inbound/outbound customer interactions via calls, emails, chats, and surveys while delivering a best-in-class customer experience.
Key Responsibilities:
* Respond to customer inquiries related to products, installation, and promotions
* Handle inbound calls, emails, chats, NPS surveys, and outbound follow-ups
* Capture customer insights and feedback using Salesforce
* Promote CertainTeed products and identify sales opportunities
* Collaborate with CX, sales, and plant teams to improve customer satisfaction
* Support knowledge sharing and process improvements within the team
Requirements:
* Bachelor’s/Associate’s degree or 3–5+ years of customer service experience
* Experience in customer support, call center, sales, or product support preferred
* Strong communication, problem-solving, and organizational skills
* Salesforce experience is a plus
* Ability to work independently in a fast-paced remote environment
Additional Information:
* Fully Remote role
* Flexible hours within EST schedule
* Excellent opportunity with a global organization
