Overview
Customer Fulfillment Representative Jobs in Netherlands at Kraton Corporation
At Kraton, we make a Positive Difference, and we are looking for individuals who are also looking to make a difference in their jobs, for our customers and to the world. We are looking to hire a key member of our Customer Fulfillment team at our Almere location.
Key Responsibilities
- Function as primary customer contact for the placement and fulfillment of sales orders.
- Responsible for daily interaction and customer inquiries.
- Daily monitoring of product shipments to ensure on time delivery and work with logistics and plants to resolve delivery issues.
- Communicate any adjustments to customers as well as logistics parties.
- Thorough knowledge of the Company’s customers, products and services.
- Work with customers and account managers to develop relationships that can improve service and increase customer retention.
- Bridge the gap between what the customer expects and what the organization can realistically provide through effective communications, and by facilitating resolution of issues with plants, distributors/agents, logistics and sales management.
- Review invoices on accuracy Invoice review.
- Understanding of the Export Logistics intricacies to be able to provide the best service possible to assigned customers.
Required Skills
- Minimum 3 years of experience in customer service and/or sales function.
- MS office, basic understanding of SAP, CRM and other relevant tools.
- Expands knowledge of current functionality.
- Communicates clearly and articulately when speaking in an individual or group environment.
- Organizes thoughts with ability to present information in a clear and precise manner.
- Experience in a B2B environment.
- SAP experience required.
- Transporeon experience preferred.
- Professional level communication in English and one additional language is preferred.
Education, Certifications & Licenses
- Bachelor’s degree from accredited university, college or business school or equivalent work experience.
- Export Operations Training preferred.
Kraton is proud to be an Equal Opportunity Employer.
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Title: Customer Fulfillment Representative
Company: Kraton Corporation
Location: Netherlands
Category: