Overview
Customer Onboarding Specialist (San Francisco) Jobs in San Francisco, CA at CyberCoders
Title: Customer Onboarding Specialist (San Francisco)
Company: CyberCoders
Location: San Francisco, CA
Salary: $70,000 – $100,000
Job Type: In-Office, 3-4 days/week
Location: San Francisco
Requirements: 2+ years in event sales or hospitality; strong customer skills
About Us
Venues waste time on manual event processes while big chains dominate with sophisticated software. We're building the affordable platform that levels the playing field – starting with event management and expanding into a full marketplace of services.
The Role
You'll be the trusted partner venue operators rely on from day one. Own their entire journey – implementation, training, adoption – and drive the success that keeps them coming back. This is where you directly impact customer growth and platform value.
Job Duties
- Respond to customer inquiries via chat, email, and video calls
- Troubleshoot issues and deliver timely solutions
- Escalate product bugs and complex issues to internal teams
- Maintain high customer satisfaction and response time standards
- Lead new customer onboarding and implementation
- Conduct product training sessions for venue teams
What You Need
- 2+ years as an Events Sales Manager or in hospitality
- Strong communication skills, written and verbal
- SaaS or hospitality technology experience is a plus
Benefits
- Competitive compensation including meaningful equity you'll actually be able to use
- Medical, vision, and dental with paid premiums for you, cost-sharing for dependents
- Mileage + get paid to dine with prospects
- Flexible PTO & 401(k)
- Complimentary One Medical membership for you and your family
Email Your Resume In Word To
[email protected]
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply.
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : AK18-1991251L079 — in the email subject line for your application to be considered.
Drew Katnik – Executive Recruiter
For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This is a new role.
CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.
This job was first posted by CyberCoders on 07/05/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.
Everforth CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications, and a virtual recruiter as part of the application process. A human recruiter reviews all results. Click here for details on our virtual recruiter . Everforth CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Everforth CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at [email protected] to make arrangements.
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