Overview
Customer Operations Assistant – Part Time Jobs in Greater London, UK at LoveSpace Limited
Location: Greater London
About Us
Spectrum Storage Group is one of the largest storage operators in the UK. With Storebox’s 29 self‑storage facilities and LOVESPACE’s innovative tech‑enabled storage and collection service, we serve just about any storage need across the UK.
We’ve been changing the way people store their belongings for more than a decade, and we continue to build smart tech to make it easier for people to store on their terms.
The Opportunity
As our Customer Operations Assistant, you’ll be the friendly, knowledgeable first point of contact for our customers – solving problems, answering questions and ensuring every interaction leaves a positive impression. Whether it’s over email, phone or live chat, you’ll deliver an amazing service that customers will remember.
This role is part‑time, starting ASAP, and requires a minimum of 20 hours per week. Working hours are varied shifts; you must be available to work weekdays, weekends and Sundays. The salary is £13.85 per hour. Hybrid working is required in the office (SE1) on weekday shifts.
Responsibilities
- Provide exceptional customer experiences across all communication channels (phone, email, live chat).
- Build the company’s reputation through positive reviews and referrals.
- Act on customer feedback to improve service quality.
- Process bookings and keep all customer accounts up to date and accurate.
- Collaborate with the wider team to deliver a seamless customer journey.
- Stay up to date with product knowledge to confidently support customers.
- Contribute to team targets and KPIs around response times, satisfaction and quality.
Qualifications
- Previous experience delivering high‑standard customer service.
- Excellent communication skills – clear, warm, confident on the phone, and strong written skills.
- Highly organised with meticulous attention to detail, common‑sense judgement and a passion for precision.
- Creative, resourceful problem solver with initiative.
- Good problem‑solving skills and willingness to learn quickly.
- Team player willing to support others and share knowledge.
- Unwavering desire for continuous improvement and innovation.
- Flexible to changing working hours depending on volume.
Values
- Always consider the customer: treat customers like family; prioritise honesty, integrity and outstanding service.
- Take ownership: assume responsibility, be proactive and continually seek improvement.
- Constantly improve: strive for excellence, seek feedback and optimise processes.
- Support each other and partners: embrace teamwork, offer proactive support, celebrate successes and contribute to problem‑solving.
Benefits
- Hybrid working arrangements; office is close to Borough station and London Bridge station.
- Private health insurance.
- Pension matching.
- Staff discounts on services and access to Perks at Work programs.
- Summer, winter, alumni events and social parties throughout the year.
- Office events such as Tuesday breakfasts, Cake Wednesdays, Thursday social gatherings and a monthly team social.
We look forward to receiving your application!
#J-18808-Ljbffr
Title: Customer Operations Assistant – Part Time
Company: LoveSpace Limited
Location: Greater London, UK
Category: