Overview
Customer Relation Staff Jobs in Jakarta, Indonesia at PT. Victory International – Jakarta Sona Topas Tower
Title: Customer Relation Staff
Company: PT. Victory International – Jakarta Sona Topas Tower
Location: Jakarta, Indonesia
Company Description
PT. Victory International, through its educational platform Viction id, is dedicated to empowering Gen Z and Millennials with knowledge and strategies in the world of trading. Known for its commitment to 100% research-based and real-time trading education, Viction id uses an engaging and easy-to-understand approach. Supported by expert mentorship, industry insights, and practical strategies, the platform provides a unique and enjoyable learning experience. Conveniently located in Sudirman, Jakarta Selatan, Viction id stands out as a leader in delivering innovative trading education to the digital generation.
Role Description
This is a full-time, on-site role based in Jakarta, Indonesia, for a Customer Relation Staff at PT. Victory International at Jakarta Sona Topas Tower. The role involves maintaining positive interactions with customers to ensure long-term satisfaction and retention. Core responsibilities include addressing customer inquiries, providing support, resolving concerns, and ensuring consistent high-quality service experiences. The successful candidate will act as a vital point of contact for customers, playing a key role in upholding the company's values and strengthening customer relationships.
Qualifications
- Strong skills in Customer Retention and Customer Satisfaction to foster long-term relationships and enhance customer loyalty.
- Effective Communication and Customer Support abilities to address questions or concerns promptly and professionally.
- Proficiency in providing excellent Customer Service to maintain positive customer experiences and uphold company standards.
- Exceptional interpersonal skills, problem-solving abilities, and active listening aptitude.
- Ability to work on-site in a fast-paced and customer-focused environment in Jakarta, Indonesia.
- Bachelor's degree in Business, Communication, or equivalent experience is preferred.
- Fluency in Bahasa Indonesia and proficiency in English will be considered an asset.
