Overview
Customer Relations Manager – (2-5 LPA) – Thane Jobs in Mumbai Metropolitan Region at InstaLaxmi
Title: Customer Relations Manager – (2-5 LPA) – Thane
Company: InstaLaxmi
Location: Mumbai Metropolitan Region
Company Description
InstaLaxmi is India's first and largest B2B Digital Gold company, offering innovative digital platforms for jewelers. These platforms include valuable features such as loyalty programs and gamified solutions to enhance consumer engagement. InstaLaxmi's goal is to align with consumer behavior, driving increased app usage and supporting business growth. The company is at the forefront of transforming traditional gold trading and investing into a seamless digital experience.
Role Description
This is a full-time, on-site role for a Customer Relations Manager based in the Mumbai Metropolitan Region. The ideal candidate will manage customer inquiries, build and maintain strong client relationships, address concerns promptly, and work closely with the sales and operations teams to ensure customer satisfaction. Key responsibilities include resolving issues, identifying customer needs, and enhancing the overall experience for B2B clients.
Qualifications
- Strong communication, interpersonal, and relationship-building skills
- Problem-solving abilities, customer service skills, and conflict resolution
- Proficiency in customer management tools and CRM platforms
- Organizational skills and ability to manage multiple priorities
- Experience in B2B industries or working with digital platforms, particularly in the jewelry or financial sectors, is a plus
- Bachelor's degree in Business Administration, Marketing, or a related field
- Ability to work collaboratively with cross-functional teams
