Overview
Customer Relations Manager Jobs in Texas at Square Foot Photography
Before You Apply
A cover letter is strongly encouraged—we’d love to learn more about you. Tell us why this role stands out to you. What about it genuinely interests or excites you? We’re not looking for a summary of your experience. We want to understand how you think, what motivates you, and what you’re looking for long-term. And don’t be afraid to show some personality!
About the Role
Square Foot Photography is a leading real estate media company serving residential and commercial clients across Texas. We’re known for high-quality work, fast turnaround times, and a customer experience that truly stands out.
We’re looking for a Customer Relations & Operations Manager to take ownership of the client experience and help lead our day-to-day operations.
This is not an administrative role. This is a leadership position that sits at the center of our business—connecting clients, photographers, and editors to ensure everything runs smoothly, efficiently, and at a high level.
You will play a key role in shaping how our clients experience our company and how our team operates internally. This role offers a clear path for growth into a senior leadership position.
If you thrive in a fast-paced environment, stay calm under pressure, and genuinely care about how people feel in every interaction, this is an opportunity to make a meaningful impact.
You Might Be a Great Fit If:
- You naturally take ownership and step in to solve problems without waiting to be asked
- You stay calm, organized, and solutions-focused when things get busy or unexpected
- You communicate clearly and confidently with both clients and team members, especially over the phone
- You take pride in creating a positive, professional experience in every interaction
- You enjoy being at the center of a fast-moving workflow, keeping everything aligned and on track
- You have a strong attention to detail and care about getting things right before they reach the client
Who You Are
We are looking for someone who brings both a hospitality mindset and operational strength.
- Naturally positive, friendly, and professional
- A strong communicator (especially over phone and email)
- Calm under pressure with strong problem-solving instincts
- Highly organized with excellent attention to detail
- A team player who also takes initiative and ownership
- Process-minded, but adaptable and open to improving systems
- Confident in making decisions and supporting others
- Tech-savvy and quick to learn new tools and platforms
Client Experience & Communication
- Serve as the primary point of contact for clients via phone, email, and text, while working alongside a supportive admin team to manage communication volume and ensure a seamless client experience.
- Deliver a high level of service that makes clients feel supported, informed, and valued
- Maintain fast response times (goal: ~30 minutes during business hours)
- Set clear expectations and proactively communicate next steps
Scheduling & Operations
- Coordinate and schedule shoots across multiple markets
- Manage logistics between clients, photographers, and editors
- Ensure projects move efficiently from booking → shoot → delivery
- Problem-solve quickly when schedules shift or challenges arise
Team Support & Leadership
- Act as a central resource and leader for admin, photographers, and editors
- Provide clear, respectful, and solution-focused communication across teams
- Support a positive, collaborative, and professional team environment
- Be available for occasional after-hours questions when needed
Quality Control & Delivery
- Review and deliver final photo orders with strong attention to detail
- Ensure consistency in quality, accuracy, and presentation
- Address issues quickly and professionally
Billing & Administrative Oversight
- Create and manage quotes, invoices, and payments
- Track outstanding items and follow up as needed
- Support ongoing improvements to workflows and systems
Client Retention & Growth
- Follow up with clients post-delivery to ensure satisfaction
- Identify opportunities to improve the customer experience
- Support referrals, repeat business, and long-term relationships
Requirements
- Must be based in Texas
- Prior experience in a customer-facing or operations-focused role
- Strong phone communication skills
- Reliable computer and high-speed internet (100mbps+ download)
- Quiet, professional home workspace
- Ability to work full-time during business hours (Mon–Fri, 9am–6pm)
- Leadership or management experience preferred
- Experience in real estate, media, or photography is a plus
What We Offer
- Fully remote position
- Opportunities for growth into leadership roles
- Performance-based bonuses (after 6 months)
- Paid time off
- Weekly direct deposit
- Occasional in-person team meetups and travel opportunities
Why This Role Matters
This role is central to both our client experience and team success.
The right person will help us continue to grow while maintaining the high level of service, communication, and quality we’re known for.
Pay: $45,000.00 – $50,000.00 per year
Benefits:
- Paid time off
Application Question(s):
- What does great customer service mean to you, and how would you apply a "hospitality mindset" in a real estate photography business?
Work Location: Remote
Title: Customer Relations Manager
Company: Square Foot Photography
Location: Texas
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