Overview
Customer Relations Officer (Emiratis– Rotational Shifts) Jobs in Dubai, United Arab Emirates at Talents Tide
Title: Customer Relations Officer (Emiratis– Rotational Shifts)
Company: Talents Tide
Location: Dubai, United Arab Emirates
Location: Dubai, UAE (Multiple Healthcare Centers)
Employment Type: Permanent
Working Hours: 8-hour rotating shifts (including night shifts / 24-hour coverage)
Working Days: 5 days per week
Job Purpose
The Customer Relations Officer is responsible for delivering high-quality front-line customer service within healthcare centres. The role ensures smooth patient experience through handling inquiries, registrations, appointments, and general service support in a fast-paced, 24/7 healthcare environment.
Key Responsibilities
- Greet and assist patients and visitors in a professional and courteous manner
- Handle patient registration, appointment scheduling, and service inquiries
- Provide accurate information regarding services, procedures, and processes
- Ensure smooth patient flow and support daily front desk operations
- Coordinate with internal departments to resolve patient requests efficiently
- Escalate complex cases to relevant teams when required
- Maintain confidentiality and adhere to healthcare policies and standards
- Ensure high levels of customer satisfaction and service quality
- Work effectively on a rotating shift schedule, including night shifts and weekends
- Support administrative duties related to patient records and system updates
Requirements
- Emiratis (Family Book is required)
- High school diploma or diploma qualification minimum
- Candidates are welcome if willing to work shift rotations)
- Fluent in Arabic and English (spoken and written communication skills)
- Strong communication and customer service skills
- Willingness and flexibility to work 24/7 rotating shifts (including nights and weekends)
- Ability to work in a healthcare service environment
Salary & Benefits
- Permanent position
- Stable employment in a healthcare environment
- Opportunity to gain experience in patient services and healthcare operations
Important Note
This is a shift-based role. Candidates must be fully willing and available to work rotating shifts, including night shifts and weekends as required by healthcare operations.
