Overview
Customer Relationship Management Specialist Jobs in Al-Rusafa, Baghdad Governorate, Iraq at (مجموعة القصواء) Al Qaswaa Group
Title: Customer Relationship Management Specialist
Company: (مجموعة القصواء) Al Qaswaa Group
Location: Al-Rusafa, Baghdad Governorate, Iraq
Company Description Al Qaswaa Group for Power Solutions, part of (مجموعة القصواء) Al Qaswaa Group, is a leading power solutions provider in Iraq, established in 2004. The company supplies high-quality equipment to more than 100 governmental and non-governmental institutions, as well as a large number of individual and corporate clients. Its core business focuses on power generators and comprehensive maintenance services, working with leading global manufacturers such as Perkins, Leroy-Somer, and Doosan. Al Qaswaa Group is committed to delivering reliable products, original spare parts, and end-to-end services that meet and exceed customer expectations across the Iraqi market.
Role Description This is a full-time, on-site Customer Relationship Management Specialist role located in Al-Rusafa. The specialist will manage and optimize customer data, use CRM tools to track interactions, and maintain accurate records of leads, opportunities, and service requests. Daily responsibilities include responding to customer inquiries, coordinating with sales and service teams, supporting follow-ups on quotations and contracts, and ensuring timely resolution of customer issues. The role also involves analyzing customer trends, preparing regular CRM reports, contributing to customer retention initiatives, and supporting targeted campaigns to strengthen long-term relationships. The specialist will collaborate closely with internal stakeholders to align customer feedback with continuous improvement of products and services.
Qualifications
- Strong Customer Relationship Management (CRM) skills, including CRM system usage, data entry, and customer lifecycle tracking.
- Excellent Communication skills, with the ability to interact professionally with diverse customers and internal teams.
- Demonstrated Sales and customer service skills, with experience in supporting leads, upselling, and retention activities.
- Solid Analytical Skills to interpret customer data, generate reports, and identify trends and opportunities for improvement.
- Basic Project Management capabilities to coordinate follow-ups, service requests, and CRM-related initiatives.
- Bachelor’s degree in Business, Marketing, IT, or a related field, or equivalent practical experience.
- Proficiency in MS Office (especially Excel) and odoo, familiarity with CRM platforms or databases.
- High attention to detail, strong organizational skills, and the ability to work on-site in Al-Rusafa.
- Experience in the power solutions, industrial equipment, or related sectors is an advantage.
