Customer Relationship Officer

Overview

Customer Relationship Officer Jobs in Baghdad, Baghdad Governorate, Iraq at Arab Bank Iraq

Title: Customer Relationship Officer

Company: Arab Bank Iraq

Location: Baghdad, Baghdad Governorate, Iraq

Accountabilities:

1. Marketing bank’s products and services through direct and cross selling to achieve branch goals and increase customer base and revenue .
2. Providing professional, and high quality service that meet customers’ requirements and exceeds their expectations.
3. Developing the relationship with customers, and ensuring that customers profiles are updated (through implementing the KYC principle – Know Your Customers).
4. Identify customer needs and fulfilling it with proper bank’s products or services.
5. Handle customers requests/inquiries related to their accounts ,products & services in a professional manner & serving all customers regardless of segment up to the level of their full satisfaction.
6. Promote & sell bank products/services to achieve the yearly set targets .
7. Migrate customers to various channels ( PB ,IB, ATM, cheque deposit box, SMS).

Job Requirements:

Education: Bachelor degree in Business Administration/ Accounting / finance and Banking or any related field.

Experience: Minimum 3 years of experience in customer relations within the banking scoter .

Competencies:

1. Full awareness of bank’s products, services, rules & regulations.
2. Strong orientation for sales and services.
3. Excellent communication, negotiation & interpersonal skills.
4. Excellent computer skills and problem solving skills.