Overview
Customer Service Jobs in Ho Chi Minh City, Ho Chi Minh City, Vietnam at Michael Page
Title: Customer Service
Company: Michael Page
Location: Ho Chi Minh City, Ho Chi Minh City, Vietnam
- Supply chain-oriented than a traditional customer service role
- Good English
About Our Client
Our client is a well-established organization in the industrial/manufacturing sector. They are known for their dedication to delivering quality products and services to their customers. As part of a mid-sized team, this company values commitment to excellence and continuous improvement.
Job Description
As a Senior Customer Service professional, your main responsibilities will include:
- Providing timely and effective support to customers to address inquiries and resolve issues.
- Maintaining accurate records of customer interactions and transactions.
- Collaborating with internal teams to ensure smooth order processing and delivery.
- Identifying and implementing process improvements to enhance customer satisfaction.
- Monitoring and reporting on customer feedback to drive service quality improvements.
- Building and maintaining strong relationships with key accounts.
- Ensuring compliance with company policies and procedures.
- Supporting training initiatives within the customer service team.
The Successful Applicant
A Successful Senior Customer Service Professional Should Have
- Experience in customer service within the industrial/manufacturing industry.
- Strong communication and problem-solving skills.
- Ability to work collaboratively with cross-functional teams.
- Proficiency in relevant software tools and systems.
- Attention to detail and a commitment to delivering high-quality service.
- Fluency in English, both written and spoken, is preferred.
What's on Offer
Our Client Offers You
- 13th-month salary and performance bonuses.
- Training opportunities at the manufacturing facility.
This is a fantastic opportunity to grow your career in the industrial/manufacturing industry. Apply now to take the next step in your professional journey
Contact
Quote job ref: JN-072026-7053913
