Overview
Customer Service Jobs in Ho Chi Minh City Metropolitan Area at InterLOG Corp Vietnam
Title: Customer Service
Company: InterLOG Corp Vietnam
Location: Ho Chi Minh City Metropolitan Area
WE’RE HIRING | CUSTOMER SERVICE (LOGISTICS)
InterLOG Corp | Ho Chi Minh City
Company Description
Founded in 2005, InterLOG Corp Vietnam has nearly 20 years of experience collaborating with domestic and international businesses, including major FDI manufacturers. Committed to sustainable growth, InterLOG emphasizes service quality, people, and community in its operations. The company is dedicated to creating trade connectivity solutions that provide competitive advantages while demonstrating corporate social responsibility and fostering sustainable community development.
Role Description:
- Receive and handle all customer requests, feedback, and inquiries related to logistics services.
- Coordinate with other departments such as transportation, warehousing, supply chain management to resolve customer issues effectively.
- Monitor and update order, shipment, delivery information to ensure customers receive accurate and timely updates.
- Develop and maintain an effective customer information management system.
- Make phone calls, send emails or messages to maintain communication with current and potential customers.
- Support management by providing customer feedback and proposing process improvements.
- Report customer feedback to Deputy/Head of Department, Customer Service Team Leader, or Division Director to improve service quality.
- Advise customers on related procedures.
- Propose ideas to enhance service quality, meet customer needs, and balance company benefits with customer satisfaction.
- Develop and strengthen relationships with assigned customers, ensuring customer retention; conduct regular visits in coordination with the Business Development team.
- Prepare clear monthly reports (based on templates and departmental requirements).
Qualifications:
- 1-2 years of experience in a customer service role within the logistics industry.
- Passion for customer service.
- Innovative and creative mindset.
- Good communication skills and ability to work independently as well as in a team.
- Strong problem-solving and time management skills.
- Proficient in MS Office (Word, Excel, PowerPoint) and Canva.
- Negotiation and persuasion skills.
Benefits:
- Full insurance coverage as per regulations.
- Company trips, vacations, teambuilding activities.
- Salary review, bonus, and recognition policies.
- Clear career development path.
- Opportunities for professional and skill development training.
- Dynamic, young, and energetic working environment.
- Hybrid working / Workation policy.
📍 Location: 3 Nguyen Tat Thanh, Xom Chieu Ward, Ho Chi Minh City
📩 Apply now: [email protected]
