Overview
Customer Service Administrator Jobs in Makati, National Capital Region, Philippines at Intertek
Title: Customer Service Administrator
Company: Intertek
Location: Makati, National Capital Region, Philippines
Company Description
Intertek is a global leader in providing Total Quality Assurance solutions across industries. With a network of over 1,000 laboratories and offices in more than 100 countries, Intertek delivers customized Assurance, Testing, Inspection, and Certification services. As a purpose-driven organization, Intertek is committed to bringing quality, safety, and sustainability to life, ensuring clients operate with efficient and reliable supply chains. Guided by a promise to deliver precise and passionate expertise, Intertek supports businesses in achieving their goals safely and effectively.
Qualifications
- Candidate must possess at least a Bachelor's Degree in Business and/or related studies.
- Minimum of 1-2 years related experience Experience working as a Program / Project Assistant of medium-large sized projects with proven success using a project management methodology applied throughout a projects lifecycle
- Prior experience in audit management system a plus.
- Prior experience in Analytics and Power BI a positive Experience with a large, functionally diverse, and informed user base that demands high quality applications.
- Must be willing to work in Hybrid Setup in Pasong Tamo Extension, Chino Roces Makati City
Duties and Responsibilities
SPECIFIC ROLES
1. Support the business to monitoring the on-time delivery of services.
2. Support Program Manager’s for selected client specific task(s)
3. Handle various departmental administration duties.
4. Ownership of your own training plan to continuously improve knowledge in the role and take responsibility for projects/objectives and delivery up to expectation.
5. Complete task assigned as per the work statement/procedure provided.
6. Demonstrate initiative in building relationship within the team and Program Managers.
7. Manage high level of productivity while maintaining quality and providing an empathetic and supporting experience to internal and external customers.
8. Learn various platforms to be used in performing the tasks to provide desired output (internal and client systems).
KEY ROLES, FUNCTIONS and ACCOUNTABILITIES
· Audit Request and GSCC Profile Maintenance (various clients per assignment)
· Client audit tracker maintenance
· Client summary consolidation and submission
· Client Support (various support needed by the client – updating of system, forwarding of email and other adhoc requirements)
· Global Team Support (various support needed by the global team – file maintenance, updating of records, consolidation)
· Monitoring of Delivery (to ensure the country operation is making progress on the requested audits)
· Query of Delivery (to accommodate various concerns internal and external client raised from time to time)
· Attend the request per client in the centralized system.
· As needed coordination with the Program Manager, Local office and other team members from other countries.
· Support other team member’s tasks as needed.
