Customer Service Advisor Jobs in Bangkok, Bangkok City, Thailand at Concentrix

Title: Customer Service Advisor

Company: Concentrix

Location: Bangkok, Bangkok City, Thailand

Date of joining: 25-May-2025

Responsibilities:

Respond to customer inquiries via various channels (phone, email, and live chat) regarding travel deals, promotions, and general app functionality.
Assist customers with issues related to booking, account management, payments, and applying discounts or promotional codes.
Help users understand terms and conditions related to discounts, booking deadlines, or any restrictions associated with promotions.
Investigate and resolve problems related to booking errors, payment discrepancies, or technical issues within the app.
Professionally manage escalated issues from customers, ensuring they are addressed quickly and effectively.
Deliver a friendly and professional customer service experience, ensuring each customer feels valued.

Preferred Qualification:

Ability to handle multiple tasks simultaneously and efficiently prioritize customer needs.
Positive attitude, empathetic listening, and patience in dealing with diverse customer concerns.
Previous experience in customer service, ideally in the travel, e-commerce, or hospitality industry in a plus.

Required Qualification:

Bachelor’s degree or above
Native in Vietnamese
Able to work in shift rotations
Proven ability to write clearly, speak fluently, and listen actively in English. (CEFR B2 or above)
Fresh graduates are welcome.
Fixed term contract

Working shift & schedule:

Benefits:

Customer Careers