Overview
Customer Service Advisor – Embu das Artes / SP Jobs in Embu das Artes, São Paulo, Brazil at Rayner
Title: Customer Service Advisor – Embu das Artes / SP
Company: Rayner
Location: Embu das Artes, São Paulo, Brazil
The purpose of this role is to support and communicate with all our customers, to deliver best-in class service. This role involves working with internal and external stakeholders processing all orders, handling all inquiries, and ensuring full customer service satisfaction.
Purpose of the Role
- Process all types of orders, returns and credits accurately and within agreed timeframe
- Proactive communication via phone, email, MS Teams and fax in a helpful and professional manner with customer and field staff throughout the order processing stages
- Communicate positively and effectively within the team and with all your stakeholder groups internally and externally
- Capture analysis of feedback and complaints, other analyses as required
- Update and maintain SOP when necessary
- Provide management information reports as applicable
- Update and maintain customer contract pricing in NetSuite
- Issuing invoicing, credit notes and statements
- Credit control management and liaising with customers with overdue debts
- Work proactively as part of the customer service team, helping the team achieve its goals and develop including supporting your colleagues and providing cover for any tasks as needed
- Ensure customer information to process and systems
- Support cross training of other team members
Key Responsibilities
- Proactive customer focus approach
- Excellent written and verbal communication skills are essential
- Strong organizational skills
- Strong interpersonal skills and relationship builder
- Flexible ‘can do’ attitude needed to thrive in a rapidly growing and changing company
- Good problem-solving skills and logical approach
- Able to present information clearly and concisely
- Analytical and problem resolution skills
- Able to work to performance target
Essential
Qualifications/ Training/ Experience
- High School Diploma; Bachelor Degree in Business or related field preferred
- Able to work on own initiative
- Ability to work to tight deadlines with accuracy and detail
- Intermediate and Advanced Excel skills
- Able to communicate verbally and in writing in English
Desirable
- Proven track record in a customer service role; preferably in medical devices or pharmaceuticals
- Graduate with an ambition to build a career in an innovative medical device company
- Knowledge of NetSuite system
- Knowledge of Data Protection, Cyber Security, and money laundering policies
