Overview
Customer Service Advocate II (Remote) Jobs in United States at Timeline Optimization Group
Title: Customer Service Advocate II (Remote)
Company: Timeline Optimization Group
Location: United States
Timeline Optimization's mission is to help job seekers find attractive opportunities before they become widely advertised. We are not a staffing firm or agency. Timeline Optimization does not hire directly for these positions—we identify and validate them in real-time from actual employers.
Employer Industry: Health Insurance
Why Consider This Job Opportunity
- Salary up to $70,488
- Comprehensive benefits package and various incentive programs
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on member experiences
- Engage in ongoing education related to new services and industry topics
What To Expect (Job Responsibilities)
- Answer member, provider, and broker inquiries regarding product information, benefits, claims resolution, eligibility, and billing questions via telephone
- Provide first-level problem resolution by gathering and researching information related to claims submissions and customer issues
- Document all client interactions according to established departmental procedures
- Maintain customer advocate records by identifying underlying customer needs and guiding them to appropriate resources or programs
- Participate in system testing and ongoing education related to new services and skills
What Is Required (Qualifications)
- High School Diploma or GED
- Minimum of 3 years of customer service experience
- Strong interpersonal communication skills
- Proven ability to meet established deadlines and manage multiple customer service demands
- Demonstrated PC navigation and data entry skills
How To Stand Out (Preferred Qualifications)
- 3 years of experience in a call center customer service role or experience with medical or insurance terminology
#HealthInsurance #CustomerService #CareerOpportunity #CompetitivePay #OngoingEducation
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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