Overview
Customer Service Advocate III – Maryland Medicare – (Remote) Jobs in United States at Mosaic Talent Consulting
Title: Customer Service Advocate III – Maryland Medicare – (Remote)
Company: Mosaic Talent Consulting
Location: United States
Mosaic Talent Consulting's mission is to help job seekers piece together their ideal career by surfacing diverse, quality opportunities. We are not a staffing firm or agency. Mosaic does not hire for these positions—we aggregate and authenticate them from real employers.
Employer Industry: Healthcare Services
Why Consider This Job Opportunity
- Salary up to $80,520
- Comprehensive benefits package including 401k contribution programs
- Opportunity for career advancement and growth within the organization
- Mentorship role to guide and develop less experienced staff
- Supportive and collaborative work environment
- Chance to make a positive impact on member satisfaction and service quality
What To Expect (Job Responsibilities)
- Answer member, provider, and broker inquiries regarding product information, benefits, claims resolution, eligibility, and billing questions
- Resolve complex inquiries by gathering information, verifying understanding, and ensuring compliance with policies and procedures
- Lead and mentor a team of Customer Service Advocates to maintain accuracy and professionalism in responses
- Maintain documentation of client interactions according to established procedures
- Foster a positive team environment that emphasizes teamwork and continuous improvement
What Is Required (Qualifications)
- High School Diploma or GED
- Minimum of 5 years of customer service experience
- Strong interpersonal communication skills and ability to build customer trust
- Demonstrated PC navigation and data entry skills
- Proven ability to meet deadlines and handle multiple customer service demands effectively
How To Stand Out (Preferred Qualifications)
- 5 or more years of experience in a call center customer service role or with medical or insurance terminology
- Empathetic and compassionate communication skills
#HealthcareServices #CustomerService #CareerOpportunity #Mentorship #CompetitivePay
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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