Overview

Customer Service Agent Jobs in Calgary, Canada at Executive Flight Centre Group Ltd

EFC takes pride in being an equal opportunity employer committed to the principles of employment equity. We value diversity in our workforce and have made a commitment to ensure equitable representation of women, indigenous peoples, persons with disabilities and visible minorities at all occupational levels within our workforce. We believe that the diversity of our employees strengthens the company and furthers both individual and company successes.

EFC is committed to inclusivity, equity, and accessibility in the selection of our teams and throughout employment. If you require accommodation during the recruiting process, please let us know.

Our Terrace location is seeking an experienced Customer Service Agent to support our diverse airport operations. This part time role is scheduled to work AM/PM shifts, open availability is needed. Training is expected to take place from June 18th, June 19th, and June 22nd-26th. Days 1-6 will be from  PT, and day 7 will be  PT.

Description

The Customer Service Agent (CSA) is the first point of contact for FBO passengers and visitors. This position plays a critical role in acting as a brand ambassador for EFC and the airline(s) by providing a positive experience to all customers. The Customer Service Agent always remains professional and courteous and while greeting, checking in, taking reservations, assisting customers and processing payments.

The CSA also troubleshoots, addresses, and resolves customer inquiries and concerns and provides basic accounting and administrative support.

Responsibilities Customer Service

  • Being knowledge­able of the services available and responding accurately and completely to customer inquiries
  • Ensuring that arriving customers and pilots are welcomed in a timely and professional manner and that their needs for service are identified
  • Facilitating arrangements for fueling, catering, hotel, car rentals and other related requests
  • Communicating with and dispatching fuelers to facilitate accurate, timely service
  • Documenting the services provided
  • Collecting appropriate fees for service provided
  • Responding to customer phone inquiries
  • Ensuring that the FBO is kept clean and well presented for customers

System Administration

  • Reviewing meter and tank readings for accuracy
  • Auditing completeness and accuracy of fuelers documentation
  • Identifying and reconciling variances between the meter and tank readings and the sales transactions
  • Daily inputting of meter readings and sales transactions into Greenbook and Costa
  • Transmitting accurate (Customer, product, volume) and complete billing information to Shell Canada daily

General Administration

  • Reviewing all retail sales processed through the POS machine for accuracy
  • Ensuring third party charges (lav services, de‑icing, catering, etc.) are properly billed to the customers
  • Verifying ramp fees are invoiced to customers daily
  • Acting as the receptionist for incoming calls and visitors
  • Maintaining and replenishing office supplies
  • Other administrative duties as required (POS reconciliation, etc.)

Accounting Support & Other

  • Accurately coding fuel slips and matching them against fuel invoices
  • Identifying and coding call out and miscellaneous charges on fuel invoices
  • Accurately invoicing and applying payments to customers with preferred fuel agreements
  • Managing workload to ensure that accounting month end deadlines are met
  • Maintaining a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment
  • Ensure exceptional, courteous, and respectful customer service
  • Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives
  • Perform any other duties as required

Experience and Qualifications

  • Minimum of two years’ experience in Customer Service, preferably in the aviation industry
  • Ability to obtain a Restricted Area Identity Card (RAIC)
  • Basic computer, mathematics, troubleshooting skills and excellent attention to detail
  • Proficient with MS Word, Excel, etc.
  • Valid class 5 driver’s licence is preferred
  • First Aid, CPR, TDG WHMIS certification and Air to Ground License an asset
  • Excellent written and verbal communications skills
  • Good oral and written…

Title: Customer Service Agent

Company: Executive Flight Centre Group Ltd

Location: Calgary, Canada

Category:

 

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