Overview
Customer Service Agent Jobs in Thailand at Trust Apollo Global
Title: Customer Service Agent
Company: Trust Apollo Global
Location: Thailand
About the job
We’re hiring a Customer Service Agent for a proactive client satisfaction role, not reactive customer support.
What You'll Do
- Assisting directly with clients in US time zones
- Answering live calls and handling any/all callbacks
- Respond promptly to customer inquiries via email, sms, phone
- Answer product questions, troubleshoot issues and resolve customer complaints professionally
- Follow up on unresolved customer queries to ensure a satisfactory resolution
- Manage and close support tickets
- Maintain clear internal notes for each interaction per customer
- Tag and escalate important, urgent cases when necessary
- Diagnose product, or order-related issues and resolve or escalate accordingly
- Process order updates, returns, refunds, or customer profile updates, within policy guidelines
- Follow all Standard Operating Procedures and escalation protocols
- Maintain a high attention to detail and data accuracy in fulfilment updates
- Actively participate in team huddles, or briefings
- Share customer feedback or trending issues with the Customer Support Manager and suggest improvements where possible.
What We're Looking For:
- Professional English communication skills are required (spoken and written)
- Comfortable leading calls and advising clients
- Proactive mindset – you notice problems early and act
- Strong communication and time management skills
- Comfortable working with global clients and flexible schedules
Working Hours:
Full-time: 40 hours per week
Flexible shift scheduling due to global clients
Why Join Us:
Fully remote
Be part of a team that’s redefining client support for businesses.
Collaborate with a motivated, supportive group of professionals.
Interested? Please apply directly through LinkedIn.
