Overview
Customer Service Agent Jobs in Razgrad, Razgrad, Bulgaria at ADM
Title: Customer Service Agent
Company: ADM
Location: Razgrad, Razgrad, Bulgaria
Job Description
About the Role
We are looking for a proactive and customer-focused Sales & Customer Operations Specialist to support commercial activities across assigned markets. In this role, you will act as a key link between customers, sales teams, logistics, and internal stakeholders, ensuring smooth order execution and exceptional customer experience.
You will work in a fast-paced international environment where collaboration, attention to detail, and strong communication skills are essential.
Your Responsibilities
Customer & Sales Support
- Support daily commercial activities across assigned markets
- Maintain strong relationships with customers through regular communication via phone, email, and other channels
- Collaborate closely with Sales teams to support customer needs and business objectives
- Maintain customer master data including contracts, pricing information, and orders
Order Management & Coordination
- Receive, register, and process customer orders accurately within company systems
- Monitor order execution to ensure timely and accurate deliveries
- Verify order compliance with commercial agreements and contractual terms
- Coordinate with internal stakeholders to resolve operational challenges efficiently
- Support weekly planning and sales scheduling activities
- Monitor delivery volumes against forecasts and sales plans
Customer Experience & Issue Resolution
- Communicate delivery schedules, loading requirements, and operational conditions to customers
- Handle customer complaints and support investigations to ensure timely resolution
- Work closely with cross-functional teams including Sales, Credit Control, Logistics, and Planning to resolve issues
Continuous Collaboration
- Support colleagues and provide back-up coverage when required
- Contribute actively to team collaboration and process improvements
What We Are Looking For
Education & Experience
- Secondary education or equivalent
- Previous experience in customer service, sales support, logistics, order management, or similar functions is considered an advantage
- Experience in international or commercial environments is a plus
Skills & Competencies
- Strong organizational skills and attention to detail
- Good understanding of commercial processes and customer service principles
- Comfortable working with multiple systems and digital tools
- Strong communication and stakeholder management skills
- Ability to work under pressure and manage multiple priorities simultaneously
Technical Requirements
- Strong computer literacy including Microsoft Office and business systems
- Good written and verbal English skills
- Additional language skills relevant to assigned markets are considered an advantage (Romanian, Turkish, Greek, etc.)
What You Can Expect
- International and dynamic working environment
- Opportunity to work closely with cross-functional teams across multiple markets
- Exposure to commercial operations, customer management, logistics, and supply chain processes
- A role with high visibility and impact on customer satisfaction and business performance
#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Culture, Engagement & Inclusion | ADM.
About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
Req/Job ID
109876BR
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