Overview
Customer Service Agent Jobs in Bangkok, Bangkok City, Thailand at Blue Horizon Management
Title: Customer Service Agent
Company: Blue Horizon Management
Location: Bangkok, Bangkok City, Thailand
Company Description Blue Horizon Management Sole Co., Ltd. is a regional outsourcing and customer experience management company based in Laos, supporting businesses across Southeast Asia with reliable and scalable operational solutions. The organization focuses on customer-centric services, operational excellence, and technology innovation to help clients improve their customer interactions and business performance. As part of the Blue Ocean business ecosystem, Blue Horizon Management benefits from over 15 years of experience in customer service operations, business process outsourcing, digital services, and technology solutions. Through its affiliated organizations, the company has supported thousands of businesses and managed millions of customer interactions across multiple industries, offering team members exposure to diverse market sectors and professional growth opportunities.
Role Description The Customer Service Agent is a full-time, on-site role based in Bangkok. In this position, the agent responds to customer inquiries via phone, email, chat, or other channels, providing accurate information, resolving issues, and ensuring a positive customer experience. The role includes logging and tracking cases in internal systems, following up on open requests, and escalating complex issues when necessary. The agent collaborates with supervisors and team members to share feedback, improve processes, and maintain service quality standards. Daily responsibilities also involve adhering to performance targets, following company policies and procedures, and contributing to a professional and supportive work environment.
Qualifications
- Strong customer service and communication skills, including active listening, clear verbal and written communication, and a professional, empathetic approach.
- Basic computer and systems skills, such as using CRM tools, ticketing systems, email, and chat platforms efficiently.
- Problem-solving and conflict-resolution abilities, with the capacity to handle difficult interactions calmly and find practical solutions.
- Time management and organizational skills to manage multiple customer requests, prioritize tasks, and meet performance targets.
- Ability to work collaboratively in a team-based environment and follow structured processes and guidelines.
- Fluency in English and Thai (or relevant local languages) is preferred; additional language skills are an advantage.
- Previous experience in customer service, call center operations, or business process outsourcing is beneficial but not mandatory.
- High school diploma or equivalent required; post-secondary education in business, communications, or a related field is an asset.
