Overview
Customer Service Agent Jobs in Baar, Zug, Switzerland at SGS
Title: Customer Service Agent
Company: SGS
Location: Baar, Zug, Switzerland
We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our over 99k employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
1. Administrative processing
- Act as the point of contact for Global Business Services (GBS) Team and auditors for CertIQ issues
- Coordinate of audits and deadline control / scheduling in CertIQ
- Correct recording in CertIQ database / CRM
- Attend to ad-hoc & various client issues
- Liaise with clients before and after audits
- Record, review, and process invoices from auditors
- Support GBS Team with invoicing issues
2. Sales processing
- Technical and commercial clarification and preparation of quotes and orders for ISO 9001, 14001, and 45001, as well as social standards such as Fair-ON-Pay and SODK OST+
- Support Sales Managers and Global Key Account Managers in their activities
- Follow-up on quotes, including customer calls
- Management of customer data
3. General
- Act as vacation deputy for other back-office colleagues
Qualifications
- Completed commercial education
- Minimum of 5 years’ experience in customer service
Only candidates with valid authorization to work in Switzerland will be considered.
Required Skills/Attributes
- Language(s): Fluency in German & English
- Ability to deal with modern PC applications
- A collaborative mindset with strong team spirit
Additional Information
What we offer
- Modern office facilities
- Flexible working conditions
- On-site fitness center and canteen
