Overview
Customer Service Agent Jobs in Joondalup, Western Australia, Australia at Probe CX
Title: Customer Service Agent
Company: Probe CX
Location: Joondalup, Western Australia, Australia
Job Description
At Probe, expect to think differently, challenge the norm and find your purpose.
Key Details
- Starting 18th May 2026
- Monday to Friday 7:00 am to 7:00 pm Rotating Roster
- No weekends or public holidays!
- Casual
- Location: Davidson Terrace Joondalup WA (on site role)
- 13 days Full Time paid training (Full time training required for Casual roles)
- Australian Based Role
About The Role
As a Customer Solutions Specialist, you will be the face of Western Australia’s largest electricity retailer, acting as a versatile "all-rounder" for residential households. In this investigative and problem-solving role, you will manage essential energy needs by explaining billing and usage, providing technical portal support, and handling core retail operations such as meter inquiries and service reconnections. You will balance meeting high-performance KPIs with a compassionate approach, identifying financial hardship to establish tailored payment plans while maintaining the highest standards of data integrity and privacy.
About You
We are looking for tech-savvy communicators with customer service experience in retail, hospitality, or contact centers. You are an active listener who can build genuine rapport and remain resilient while multitasking across various systems to resolve complex phone inquiries Additionally, you must have full Australian work rights (minimum 12 months) and the ability to complete a National Police Clearance.
What’s in it for you?
- Progression through our global internal career pathways and high-performance culture.
- Robust wellness program, including a 24/7 personal safety and support service.
- Exclusive Flare discounts on groceries, fuel, fashion, and entertainment.
- Bonuses for successful employee referrals.
- A diverse culture that celebrates your 100% authentic self.
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!
