Overview
Customer Service Agent Jobs in Jeddah, Makkah, Saudi Arabia at Blooming Wear
Title: Customer Service Agent
Company: Blooming Wear
Location: Jeddah, Makkah, Saudi Arabia
Join our team and be part of creating exceptional customer experiences! We are looking for a passionate and customer-focused professional who thrives in a fast-paced environment and enjoys helping people. If you have strong communication skills, a problem-solving mindset, and a commitment to delivering outstanding service, we would love to hear from you.
Job Purpose:
Deliver excellent customer service by handling inquiries, resolving issues, and ensuring a smooth customer experience across all channels.
Key Responsibilities:
- Handle customer inquiries via phone, email, What’s app, and all relevant channels
- Resolve complaints efficiently and professionally
- Provide accurate information about products, services, and policies
- Process orders, returns, and exchanges
- Escalate complex issues to the supervisor when needed
- Record and update customer interactions in the system
- Follow SLAs and service standards
- Contribute to improving customer satisfaction and retention
Requirements:
- 1 year experience in customer service or call center
- Strong communication skills (Arabic & English)
- Problem-solving and conflict resolution skills
- Familiarity with CRM systems.
