Overview
Customer Service Agent Jobs in Athens, Attiki, Greece at Haleon
Title: Customer Service Agent
Company: Haleon
Location: Athens, Attiki, Greece
Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
About the role:
The Customer Service Agent ensures that orders from customers are processed, invoiced and delivered correctly and on time the customers. Customer Service Agent acting in order to drive E2E Supply Chain performance, optimize business delivery and deliver against customer needs/demand at area/market level.
Job Responsibilities:
- Ensure customer orders are processed in a timely and efficient manner (placing orders to the SAP system, sending the order to the warehouse for realization).
- Ensure correct price set up in SAP.
- Ensure invoices and credit documents issue in SAP system.
- Ensure clear and timely communication with warehouse, KPI´s evaluation, stock taking participation, regular stock reconciliation.
- Ensure claim process towards customers done on time.
- Ensure minimizing obsolete stock based on sales department instructions.
- Ensure correct month end reports.
- Participate in Supply Chain projects and initiatives.
Key Requirements, Skills, Qualifications:
- 2- 3 years’ experience in similar position.
- Service focused and strong customer orientation. Good understanding of Pharmacy industry and FMCG environment.
- Good Excel skills.
Preferred Qualifications:
- Ability to work independently and use initiative along with problem solving abilities.
- Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management.
Please submit your application with a CV in English
Why Haleon?
- Annual bonus or Sales Incentive Plan depending on the type of the role
- Haleon Global Parental Leave
- Haleon Global Caregiver Leave
- Haleon Global Volunteer Leave
- Global Employee Recognition Platform
- Pension plan
- Employee Assistance Program (Mental Wellbeing Partner)
- Medical and life insurance by Generali
- Partnership for prevention/ P4P program: medical checks
- Meal Allowance / Lunch Allowance (Edenred)
- Child Allowances (paid monthly through the employee’s salary)
- Gifts: Wedding, birth of child
- Marriage and child birth gifts
- Student Performance award
EUR 21 247,00 – EUR 29 214,90 The salary range for this position is indicative and provided as a guide. The final offer may vary depending on factors including relevant experience, skills, qualifications, and internal equity considerations. Further details regarding the total reward and benefits package will be shared during the recruitment process. Salary ranges may vary by location in line with local market conditions and applicable pay transparency regulations. Compensation information is shared for the primary location of this role. Where the position is advertised with additional locations the compensation range will be discussed during the recruiting process.
Job Posting End Date
2026-07-16
Equal Opportunities
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.
Adjustment or Accommodations Request
If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
Note to candidates
The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.
